Privacy Policy

Your privacy is important to us. To make our information concerning how we process your personal data clearer and more transparent, we have broken down our privacy policy into various parts. Which part of the privacy policy is applicable to you will depend on whether you are visiting our website, subscribing to our newsletter or have contacted us at Hatchbay in some way. Each section of the privacy policy describes in more detail what personal data we hold and how we use it. You will also find information about your rights and how to exercise these. For information on cookies, please see our cookie policy.

This privacy policy explains how personal data may be stored and processed when you use our website or subscribe to our newsletter.

Hatchbay is the controller with responsibility for all personal data. You can contact us directly at hello@hatchbay.co for more info. Our company information, telephone number, and contact form can be found at the bottom of our webpage.

Personal data – definition and what we record

Personal data is any data that can be used either individually or together with other information to identify, contact, or locate an individual, or to find an individual in a particular context.

When you visit our website, you may be asked to enter your name, email address, telephone number, company name, or other information to help us process your visit or application more efficiently.

Please note that the information you give us will be recorded. We, therefore, ask you to be cautious about providing sensitive personal data and not to provide information that falls within the General Data Protection Regulation’s definition of special categories of personal data, such as data that discloses health, race or ethnic origin, or political views.

Personal data – how we collect it

We collect your personal data:

when you provide us with your contact details when requesting information about our products or services, regardless of whether the request is made using the order form on this website, by telephone or at a physical meeting
when you provide us with your contact details by email
when you subscribe to our emailed newsletter
when you download documents from our website
when you register for one of our events or seminars (including webinars)
from open public sources, e.g. LinkedIn or company websites

Personal data – how we use it

We may use the information we collected about you when you subscribed to our newsletter, answered a survey or responded to marketing communication, navigated on our website or used its functions, for the purposes described below.

To track your use of our website and our newsletters, e.g. so that we can personalize your website visit and provide the content and product offers that best meet your interests and needs, and get an accurate idea of which content in the newsletters subscribers find most interesting (see our cookie policy for more information). Our data processing is based then on your consent.
So that we can reply to requests and orders and/or provide the services ordered, including responding to your enquiries. So that we can send out competition material, marketing material, surveys, or other website material and so that we can follow up with you following enquiries by email or phone. Our data processing is based on contract or agreement and on balancing our legitimate interests with the interests of the sender of the enquiry and of our customers, suppliers, and business partners.
To request ratings and reviews of products and services. Our data processing is based on balancing our legitimate interests with the interests of our customers, suppliers and business partners.
To send out newsletters and invitations. Our data processing is based on your consent. If you are a customer of ours or work for one of our customers, our data processing is based on balancing our legitimate interests with the interests of our customers, suppliers and business partners.

Our newsletters

If you have subscribed to our newsletters you can unsubscribe at any time by clicking the unsubscribe link found in all newsletters sent out.

Email communications

Important: Communicating by email always has security and confidentiality risks. In these respects, an email message is like a postcard. You should therefore not send email messages containing sensitive data or something that you would not want an unauthorized person to read.

Storage of and access to personal data

Your personal data is stored in secure networks and only a few people – who have special access permissions and a duty of confidentiality – have access to it. All sensitive information/creditworthiness information that you provide is also encrypted using Secure Socket Layer (SSL) technology.

We also implement a range of security measures when a user enters, sends or reads their information, in order to maintain the security of your personal data.

Disclosure of personal data to third parties

We do not sell, exchange, or otherwise transfer your personal data to outside parties. This does not apply, however, to website hosts or other partners whose services we use to operate our website, maintain our business operations, fulfill service commitments and perform services for our users, provided that these parties undertake to treat the personal data as confidential. We may also disclose information when required to do so by law or in order to uphold our website policy or to safeguard the rights, property, or security of ourselves or others.

Information on your visit that is not personally identifiable may, however, be provided to outside parties for marketing and advertising purposes or for other purposes. Such information is collected only if you have given your consent; please see our cookie policy for more information.

We do not include or offer third-party products or services on our website.

Storage period for personal data

We store personal data only for as long as it is needed for our purposes. The storage period for personal data varies depending on the purpose for which we are using it. We routinely update subscriber lists for our email newsletter and delete data for subscribers that are no longer active.

You have control over your personal information – these are your rights

You have a number of rights under the General Data Protection Regulation.

Access: You have the right to find out what personal data we have stored about you and the right to know the purposes for which we use this personal data. We may ask you to verify your identity when you request information in accordance with this right. When we receive such a request we respond as soon as we can and at the latest within one calendar month.
Rectification: You have the right to have inaccurate or incomplete personal data concerning you corrected or supplemented.
Erasure: You have the right to have your personal data erased. We assess requests for erasure on a case-by-case basis and respond as soon as we can and at the latest within one calendar month. If you hold the copyright for any content at Hatchbay and want this content erased, please let us know.
Restriction: You have the right to request that the processing of your personal data is restricted in certain cases; for example, if you believe that the data is inaccurate or if you disagree that we have a legitimate interest in processing the data.

If you wish to exercise any of these rights, please contact us at info@hatchbay.co.

External links

Please note that if you use the links to leave our website and go to another website, or request a service from a third party, this policy ceases to apply as soon as you have left this website. Your activity on other websites is subject to the rules and policy of that website.